UVA Care Connection
In partnership with the UVA Medical Center, UVA Physicians Group employees are eligible to use the UVA Care Connection. This operation provides access to expedited appointments for many services, plus scheduling through a single point of contact.
To reach a UVA Care Connection Ambassador, call 434.243.3675 or submit the online Appointment Request Form. Additional program information is available on the Connection homepage, or in the FAQ section below.
This is a service of the Health System to facilitate the scheduling of appointments for the UVA family to UVA services.
Effective Jan. 4, 2010, all Health System employees and their family
members are eligible to use UVA Care Connection. This includes faculty
as well as Physicians Group employees.
UVA Care Connection was extended to employees, faculty and family members of the University of Virginia on Feb. 1, 2010.
Anyone related to the employee.
UVA Care Connection Ambassadors receive appointment requests Monday – Friday, 8 AM – 5 PM, and observe the Health System holiday closing schedule.
An ambassador is an official representative of an entity, in this case both the UVA Health System and the UVA family. UVA Care Connection ambassadors are your voice, charged with the mission to help you get to the best health care you can receive. Because we believe the role of the UVA Care Connection staff is so critical, nothing less than an “ambassador” seemed to fit.
Requests may be received for routine initial and return visits, although we encourage patients to make their next appointments as they leave the clinic. Requests for same-day sick or urgent appointments will be referred to the clinic nursing staff or care coordinators.
- Primary care visits will be scheduled to occur within 2 business days of the request.
- Specialty care visits will be scheduled to occur within 5 business days of the request.
- Radiology visits will be scheduled to occur within 3 business days of the request.
- Appointments may alternatively be requested up to a month from the date of the request.
All Human Resources attendance policies will be followed.
- Requests for urgent or same-day appointments will be referred to the clinic.
- Requests for psychiatry or Behavioral Medicine will be referred to those services and their staff will contact the patient to schedule.
- Requests for appointments greater than one month into the future will be referred to the clinic.
Appointments are offered to the service. If a specific provider is requested, appointments will be made according to the provider’s availability.
UVA referring providers will be asked to enter consults into the electronic medical record. Non-UVA referring providers will fax a consult to UVA Care Connection. The ambassador will copy the information into the electronic medical record and forward the paper consult to the clinic.
Clinics will be expected to respond to requests very quickly (within 60 minutes). The person requesting the appointment will be contacted as soon as the information is received or as determined during the original contact.
Call UVA Care Connection to reschedule the appointment.
Users of UVA Care Connection will be contacted and asked to complete a very brief survey after their appointment, similar to the current Press-Ganey patient survey. All responses will be anonymous.
Appointment and health care information is considered protected and
all staff are required to follow the same confidentiality and privacy
practices as we would for any patient.
Of note, access to appointment information to verify employee requests for time off is not appropriate and will be considered a confidentiality violation.